Last updated: April 2026
1. Company Information
This website is operated by:
SARLIDIS V. KAI SIA E.E.
also trading as ZVOKE THE LABEL L.P
Website: https://zvokethelabel.com
Email: info@zvokethelabel.com
Address: Merarxias 28, 62123, Greece
2. Shipping Coverage
We ship orders to:
- Greece (domestic)
- European Union countries
- Selected international destinations
Availability of shipping methods may vary depending on the destination.
3. Shipping Carriers
We work with trusted logistics partners to ensure reliable delivery:
- Greece: ACS, BOXNOW
- International: DHL
Customers may select available carriers and shipping options at checkout.
4. Processing Time
All orders are processed and dispatched within 1–2 business days after purchase confirmation.
During peak periods, processing times may be slightly extended.
5. Delivery Times
Estimated delivery times after dispatch:
- Greece: approximately 2 business days
- Europe: typically 3–7 business days
- International: approximately 5–15 business days depending on destination and shipping method
Delivery times are estimates and may vary due to customs processing or carrier delays.
6. Shipping Costs
We apply a flat-rate shipping fee depending on destination and selected shipping method.
Final shipping costs are displayed at checkout before payment is completed.
7. Customs & Import Duties
For international orders outside the European Union, any applicable customs duties, import taxes, or additional fees are the responsibility of the customer.
We are not responsible for delays caused by customs clearance.
8. Order Tracking
All shipments include tracking information.
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and carrier details.
9. Returns & Return Shipping
Customers are entitled to return items within 14 calendar days of receiving their order, in accordance with applicable consumer protection laws.
- Return shipping costs are covered by the customer
- Return shipping is covered by us only in cases of faulty or incorrect items
10. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us immediately at info@zvokethelabel.com.
We will investigate the issue with the carrier and work towards a suitable resolution.
